Information
Welcome to the Boumanbouncejumpingcastles.com.au FAQ page! We understand that planning a party can be a lot, so we've put together answers to our most common questions to make your jumping castle hire experience as smooth and enjoyable as possible. Dive in to find out everything you need to know about booking with us.
Frequently asked questions
At Boumanbouncejumpingcastles.com.au, we're here to help you create unforgettable memories. Below you'll find answers to the questions we hear most often, designed to assist you every step of the way.
What are the most common questions about hiring a jumping castle?
When you get in touch, the top questions we hear are: 'Is the castle available on my chosen date?', 'What themes do you offer for your jumping castles?', and 'Do you deliver to my area in Sydney?' We aim to answer these promptly to kickstart your party planning!
How does Boumanbouncejumpingcastles.com.au make booking stress-free?
We make booking super easy! If your desired jumping castle is available for your date and you're located within the Campbelltown district, the price displayed is what you pay. This includes a $100 security bond. You can use $50 of this bond towards the castle hire on the day, and the remaining $50 will be refunded upon pick-up, provided the castle is in the same condition as it was delivered and undamaged.
What important setup and pack-up details should I know?
To ensure a smooth experience for everyone, we appreciate it if you can provide a clear path for us to set up the castle when we arrive. When it's time for pick-up, please turn off the castle once you receive our notification. This small step helps us pack up quickly and efficiently, letting us get to our next bounce adventure!
What areas do you deliver to?
We primarily deliver to the Campbelltown district in Sydney, Australia. If you're slightly outside this area, please contact us at [[phonenumber]] to discuss options.
How long can I hire a jumping castle for?
Our standard hire period is for the day of your event. If you require an overnight hire or multiple days, please contact us for a customised quote.
What safety measures do you have in place?
All our jumping castles are regularly inspected and cleaned. We provide clear safety instructions upon setup and recommend adult supervision at all times during use. Your child's safety is our priority.
What if it rains on the day of my event?
We understand weather can be unpredictable. Please refer to our terms and conditions or contact us directly at [[phonenumber]] to discuss our cancellation and rescheduling policy due to adverse weather.
Do I need to provide power for the jumping castle?
Yes, you will need to provide access to a standard power outlet within a reasonable distance from the setup location. Please let us know if you have any concerns about power access.
Bounce into fun with us!
Ready to add that extra spark to your next party or event? Boumanbouncejumpingcastles.com.au is committed to providing top-quality jumping castles and a stress-free hire experience across Sydney's Campbelltown district. Join our growing number of happy customers and let's create some bouncing memories together!